After 3 years of normal use, the crank on the left pedal sheared off from where it connected to the pedal rail. This occurred while I was using it, but thankfully I was not injured during the incident.

Just to be clear, the crank itself snapped into two pieces. It did not come loose due to faulty assembly.

I weigh approximately 225 lbs, which is under the recommended limit of 250 lbs.

I was told by Customer Service that parts were only covered for 90 days and I would have to pay to replace the crank. They could’ve made more of an effort to keep an existing customer happy since this COULD have resulted in an injury, but Stamina did not seem to see it that way.

I was not filled with confidence concerning the quality of the machine based on my experience after only 3 years of use, so I declined their offer and purchased a recumbent bike from Schwinn.

However, I will give it two stars because it did perform well for 3 years. Hopefully, the newer models are built a little better.